Contacts
Please complete the form below with any feedback you would like to provide. All submissions go to the owners corporation manager for reply or to be passed on to the relevant person. Please be courteous and constructive with your feedback, thank you.
If you are a tenant and have an issue with your apartment please contact your respective Managing Agent or Owner.
If you are an owner or resident and need a gate buzzer or security key fob, please download the form here and complete the relevant details. If you have lost a fob or buzzer, please report it to the Facility Manager.
For other general contact information, such as the Facility Manager details or electricians and plumbers who are able to access Willsmere for after hours emergencies, etc, please look in the contact section below.
Emergencies - Fire, Medical, Police CLICK HERE
Security Issues (24 Hours)
For any serious security issues concerning Willsmere, please call 000 and report the matter to the police as the first option. Do not risk your safety or the safety of others.
Urgent Maintenance Issues (24 Hours)
For major issues requiring immediate attention, such as a mains water pipe burst, leak in the roof, power outage or any other issue requiring action in less than 12 hours, residents should call the Facility Manager on 0466 554 534. Please only call for issues that are urgent and affecting the entire Willsmere complex. For non-urgent, routine maintenance requests, please use MyBOS.
If you need a contractor for your own apartment, below is a list of contractors that offer 24/7 service. They are able to open a Willsmere key box that gives them access to relevant areas around the complex at times when no Facility Manager is on site.
On-Site assistance between 7am to 3pm weekdays
Facility Manager, 0466 554 534, facility.manager@Willsmere.net
The primary means of registering a maintenance request or facility boooking is MyBOS. Otherwise, the Facility Manager is available to handle residents' requests during the day and provide assistance with operational issues. Coordinate move ins/outs with the Facility Manager.
Owners Corporation Manager
For strata-related matters, you may contact Jin Xu, jxu@micm.com.au, 0466 421 366 or oc@admin.micm.com.au
Water & Gas
Simon Mills Plumbing - 0413 312040 - Simon's company has been doing plumbing works for Willsmere for many, many years and knows the intricacies of Willsmere very well.
All About Plumbing - Stephen Wilson - 0418 530 266 - admin@allaboutplumbing.net.au.
Yarra Valley Water 132 762
Electrics
Damian Bone 0413 997 082
Peter Bone 0412 883 692
Locks & Windows
Protek Locksmiths, 0421 777 946
Sankey Glass (03) 9725 2322 / 131 218
Sash Window Repairs, Nate Duivenvoorden 0414 352 370
Email us
If you are using this form to report any issues with the website, please include any relevant information such as error messages. To log maintenance requests, please use this page.